Privacy Policy

Last updated: 29 August 2026

1. Introduction

Nelson's Tree Services respects your privacy and is committed to protecting
the personal information we collect and hold about you.

This Privacy Policy explains how Nelson's Tree Services collects, uses,
discloses, stores and protects personal information when you visit or use
our website at  www.nelsonstreeservices.com.au, contact us, request a quote,
engage our services, or otherwise interact
with our business.

By using our website, you acknowledge that you have read and understood
this Privacy Policy. Where required by law, we will obtain your consent
before collecting, using or disclosing your personal information.

2. Who is Nelson's Tree Services?

Nelson's Tree Services is an Australian business providing tree services
to its customers.

For the purposes of applicable Australian privacy legislation, references
in this Privacy Policy to "we", "us" or "our" mean Nelson's Tree Services.
References to "you" or "your" mean the individual using our website or
dealing with our business.

3. What is personal information?

Personal information is information or an opinion about an identified
individual, or an individual who is reasonably identifiable, whether the
information is recorded in a material form or not.

4. Information we collect

We may collect personal information that you voluntarily provide to us,
including when you submit an enquiry, request a quote, contact us, or
engage our services.

Depending on how you interact with us, this information may include:

  • your name;
  • telephone or mobile number;
  • email address;
  • property or postal address;
  • details about the services you are enquiring about or requesting;
  • information contained in messages or other correspondence you send to us;
  • billing and payment information where required to process a transaction; and
  • other information reasonably necessary for us to provide our services or respond to your enquiry.

You may generally browse our website without providing us with personal
information. However, some website functions and services may require
you to provide certain information.

5. Information collected automatically

When you visit our website, certain information may be collected
automatically by our website, hosting provider, analytics services,
security services or other third-party technologies.

This information may include:

  • IP address;
  • browser and device type;
  • operating system;
  • pages visited and interactions with the website;
  • date and time of visits;
  • referring website or source; and
  • other technical or usage information.

We may use this information to operate, maintain, secure and improve our
website, understand how visitors use our website, identify technical
problems and help prevent fraudulent or malicious activity.

6. Cookies

Our website may use cookies and similar technologies. Cookies are small
text files stored on your device that can help a website remember
information about your visit.

We may use cookies that are necessary for the operation and security of
our website, as well as analytics or other cookies that help us understand
website usage and improve our services.

You can usually control or disable cookies through your web browser
settings. Disabling cookies may affect the functionality of some parts
of our website.

7. Google Analytics

We may use Google Analytics to help us understand how visitors use our
website. Google Analytics may collect information about website visits,
such as pages viewed, approximate location, device information, referral
sources and other usage information.

Google may process information collected through Google Analytics in
accordance with its own privacy policies and terms. For more information,
please refer to
Google's Privacy Policy
and
Google Analytics Terms of Service.

8. How we use personal information

We collect and use personal information where reasonably necessary for
our business functions and activities, including to:

  • respond to enquiries and requests for information;
  • provide quotes and estimates;
  • schedule and provide our services;
  • communicate with customers about their services;
  • process payments and manage accounts;
  • maintain business and customer records;
  • improve our website, services and customer experience;
  • manage website security and prevent fraud or misuse;
  • meet our legal, regulatory and insurance obligations; and
  • send marketing communications where permitted by law and, where required, with your consent.

9. Disclosure of personal information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to
provide our services or operate our business. Depending on the
circumstances, this may include disclosure to:

  • employees, contractors and service providers who assist us in providing our services;
  • payment processors and financial institutions where required to process payments;
  • website hosting, IT, security, analytics and software providers;
  • professional advisers, insurers and business service providers;
  • government agencies, regulators, law enforcement bodies or courts where required or authorised by law; and
  • other parties where you have requested or authorised us to disclose the information.

We take reasonable steps to ensure that third parties who handle
personal information on our behalf do so appropriately and in accordance
with applicable privacy obligations.

10. Overseas disclosure

Some of our third-party service providers may store or process personal
information outside Australia. Where this occurs, we will take reasonable
steps to comply with applicable Australian privacy requirements regarding
overseas disclosure of personal information.

The countries in which particular service providers may be located can
change from time to time depending on the services we use.

11. Direct marketing

We may use your contact details to provide information about our
services, promotions, news or other communications where permitted by
applicable law.

You can opt out of receiving marketing communications from us at any
time by using the unsubscribe facility provided in a marketing message
or by contacting us using the details provided below.

Opting out of marketing communications will not prevent us from sending
you service-related or other communications that we are required or
permitted to provide, such as communications relating to an existing
enquiry, booking, account or service.

12. Payment information

Where you make a payment to us, we may collect information necessary to
process and record the transaction.

Where payment processing is handled by a third-party payment provider,
your payment information may be collected and processed directly by that
provider in accordance with its privacy policy and terms.

We do not intend to retain full credit or debit card details unless this
is necessary and lawful for a particular business purpose.

13. Security of personal information

We take reasonable steps to protect personal information from misuse,
interference, loss and unauthorised access, modification or disclosure.

Our website uses SSL/TLS encryption to help protect information
transmitted between your browser and our website.

However, no method of transmission over the internet or method of
electronic storage is completely secure. We cannot guarantee the
absolute security of information transmitted to or stored by us.

14. How long we retain personal information

We retain personal information for as long as reasonably necessary to
fulfil the purposes for which it was collected, provide our services,
maintain appropriate business records, resolve disputes, comply with
legal and regulatory obligations, and protect our legitimate business
interests.

When personal information is no longer required, we will take reasonable
steps to securely destroy, delete or de-identify it, where practicable.

15. Accuracy of personal information

We take reasonable steps to ensure that personal information we collect,
use or disclose is accurate, complete and up to date having regard to
the purpose for which it is held.

If you believe that personal information we hold about you is inaccurate,
incomplete or out of date, please contact us and we will take reasonable
steps to correct it.

16. Access to personal information

You may request access to personal information that we hold about you,
subject to any applicable exceptions under Australian privacy law.

We may need to verify your identity before providing access to personal
information.

If we refuse your request for access, we will provide you with reasons
for the refusal where required by law.

17. Anonymity and pseudonyms

Where practicable, you may interact with us anonymously or using a
pseudonym. However, this may not be possible where we need personal
information to provide a quote, arrange services, process a transaction,
communicate with you or meet a legal obligation.

18. Complaints about privacy

If you believe that we have handled your personal information in a way
that does not comply with applicable privacy laws, please contact us and
provide details of your concern.

We will investigate your complaint and respond within a reasonable
period.

If you are not satisfied with our response, you may be able to make a
complaint to the Office of the Australian Information Commissioner
(OAIC).

Further information about Australian privacy rights is available from the
Office of the Australian Information Commissioner (OAIC)
.

19. Third-party websites

Our website may contain links to third-party websites. These websites
operate independently of Nelson's Tree Services and may have their own
privacy policies and practices.

We are not responsible for the privacy practices, content or security of
third-party websites. We recommend reviewing the privacy policy of any
third-party website before providing personal information.

20. Children's privacy

Our website and services are not directed specifically to children. We
do not knowingly collect personal information from children where doing
so would be contrary to applicable law.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes
to our business practices, technology, services or legal obligations.

The updated Privacy Policy will be published on this website. We
encourage you to review this page periodically to remain informed about
how we handle personal information.

22. Contact us

If you have a question about this Privacy Policy, wish to request access
to or correction of your personal information, or wish to make a privacy
complaint, please contact Nelson's Tree Services through the contact
details provided on our website.

Website: www.nelsonstreeservices.com.au

23. Australian privacy legislation

This Privacy Policy is intended to explain our approach to handling
personal information in accordance with applicable Australian privacy
legislation, including the
Privacy Act 1988 (Cth)
and the
Australian Privacy Principles (APPs),
to the extent those laws apply to Nelson's Tree Services.